All orders will be sent via Irish Registered Mail, and can be sent to any recognised postal address worldwide. For registered mail a unique Tracking Number is supplied to customers so that each delivery can be traced en route.
Ordered items are carefully packed for transportation. All of Jewellery items are packaged in gift bags/ boxes. Items which are not supplied in gift boxes will be parcelled up within protective bubble-wrap.
Items ordered before 12pm will be sent out the same day. Items ordered after 12pm will be sent out the following day. (Excluding holiday periods)
The following standard delivery charges are applied to each single item order as appropriate:
Ireland + Northern Ireland €5.75
UK & Rest of the World €7.35
If you require urgent delivery, please ask and I will do what I can to rush it to you.
Stock items will be delivered within 5-7 days of order acceptance. Should an item be temporarily out of stock due to high demand, you will be notified at the time of placing your order that delivery could take a little longer or if you wish I will back order for you.
The buyer is personally liable for payment of any additional charges levied by the local delivery service provider in the event of your failure to be available to accept receipt of your delivery at your designated address.
I has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.
Returns Policy & Procedure
If you are not completely satisfied with your purchase from Ula Design you can return the item (s) to me within 14 days of receipt for a full refund, replacement or exchange.
Please notify me prior to you returning any items, whether for refund or replacement. If you want to return an item, please email me immediately, please provide your order number (if known), name, address and contact telephone number.
How to contact me prior to returning an Item
If you need to contact me, please do so in the first instance via:
e-mail firstname.lastname@example.org or
phone: 00353 872396178
If you would like help with an order, or have a general enquiry please email me. I try to respond to all e-mails as quickly as possible.